comic

The deluge of email

A friend once joked that product management is 20% talking and 80% email. Even with modern collaboration tools like Slack, most PMs I know still send and receive lots of email. Ken Norton in “How I Manage My Inbox“ Most days on the job, I feel like all I do is reply to an endless…

authority figures

The Feedback Loop

I’ve posted before about the Idea, Build, Launch and Learn loop, but the essence is that getting feedback about a design is the only way to grow and improve your product. Now I know this a questionable metaphor so bear with me—my career is my most important product. As an overachieving wannabe perfectionist, it was always…

Regression to the Mean

Regression to the Mean

Wikipedia defines regression to the mean as the phenomenon that if a variable is extreme on its first measurement, it will tend to be closer to the average on its second measurement—and if it is extreme on its second measurement, it will tend to have been closer to the average on its first. In simpler terms, things even out…

Behavioural design process

Behavioural Design

I happened to read a really interesting paper on Behavioural Design and the impact it can have on development policies. In technology, decoding user behaviour is one of the most important components of the design process, however these tenets of product management are yet to be adopted effectively outside the tech industry. The implications of…